Patient billing

For your convenience we accept Visa, MasterCard, Discover, and American Express. Payment is due at the time service is provided. If you have questions about your account, please contact us at 650-588-8000.

Please remember that you are responsible for all fees, regardless of your insurance coverage.

Financing Available through Prosper Healthcare Lending

scheduling

We will work to schedule your appointment as promptly as possible. If you have a dental emergency, every attempt will be made to see you on the same day.

We know that your time is valuable, and we try our best to stay on schedule to minimize your waiting. Not often, circumstances such as emergencies may cause us to go over the time allocated for a procedure. We appreciate your understanding and patience.

If for any reason you will be unable to make it to a scheduled appointment, please give us 24 hours’ notice, otherwise a cancellation fee will be charged.

Please call us at 650-588-8000 if you have any questions or if you would like to schedule an appointment.

 

First Visit

To allow time to fill out the necessary paperwork, please try to arrive 15 minutes before your scheduled appointment if possible. You will be asked to provide the following information at the time of your consultation:

  • Medical history.

  • X-rays from your previous dentist, if they exist.

  • Current list of medications you are taking.

  • Any information about your insurance if you have it.

Please note that all patients under 18 must be accompanied by a parent or legal guardian.

Your initial appointment usually will consist of an examination of your teeth and surrounding structures. We will then plan and review your treatment options. In many cases, we can also do a dental cleaning for you at the same appointment.

 

X-Rays

If your previous dentist has taken x-rays recently, you may request that they be forwarded to our office. Alternatively, you may also pick them up from them and bring them to our office.

X-rays are necessary in order to properly diagnose dental decay, infections, bone loss, extra or missing teeth, certain forms of growths including cancer, and problems with existing restorations. That said, we do all we can to minimize the exposure to x-ray radiation, and only take the amount necessary for a complete and accurate diagnosis. Furthermore, we use digital x-rays, which expose patients to a much lower level of radiation than traditional ones. Not only are digital x-rays better for our patients, they are also better for the environment, as they allow us to avoid using toxic chemicals in developing traditional x-ray film.

Please let us know if you are or may be pregnant, as we will want to avoid X-ray exposure.

 

Infection Control

The key to safety in any dental office is a rigorous program of infection control. To assure the safety of our patients, staff, and the environment, we follow the guidelines set forth by the the Centers for Disease Control (CDC), Occupational Safety & Health Administration (OSHA), and the Environmental Protection Agency (EPA). This includes hand washing, using gloves and masks, disinfection of counters and surfaces between patients, sterilization of all reusable equipment using an autoclave, and using disposable single-use items where necessary.

If you have any questions about our infection control protocols, please do not hesitate to ask Dr. Mendez or her staff.

 

After Care Instructions

 

Cleanings

Cleanings are generally well-tolerated procedures that cause little discomfort. However, in the case of deep cleanings, or in the presence of increased inflammation, there can be some tenderness for a day or two after. If this is the case, warm salt water rinses will generally soothe the soreness of the gums. If you have any questions or concerns, please do not hesitate to give us a call.

 

Fillings

It is okay to chew on your fillings as soon as they are placed, as the material sets immediately. However, you may be numb, in which case it is best to wait until after the anesthetic wears off to avoid biting or burning your lips and tongue. After the placement of fillings, it is normal to have some temperature or pressure sensitivity for a short time. Also, there may be some soreness at the site of injection. This should improve over time, although if there is spontaneous pain or the pain does not subside, please call us.

 

Crowns and Bridges

Crowns and bridges usually require two to three appointments. The tooth or teeth are first prepared and a mold is made and sent to a laboratory to make the final restorations. In the meantime, we make a temporary crown or bridge that covers and protects the teeth. This temporary can sometimes come off. If this happens, please contact us at 650-897-7272 as soon as possible to have the temporary recemented. This is important because without the temporary, the teeth may shift and cause the final restoration not to fit.

To avoid dislodging the temporary crown or bridge, try to avoid hard or sticky foods, and also avoid pulling floss through the contact. Instead, pass the floss through the teeth toward the gum and pull it out from the side.

 

Extractions

After an extraction, the area will be numb. Avoid eating or drinking hot liquids while numbness is present. After the removal of a tooth, a blood clot will form in the extraction site. This blood clot allows for proper healing to take place, and as such, care must be taken to avoid its loss. This is known as a “dry socket” and it can be a painful experience. To avoid it, please follow these instructions: Take 2-3 gauze and moisten with water. Fold them twice and place them over the extraction site. Maintain gentle biting pressure for 45 minutes. A small amount of blood in your saliva will be a normal occurrence over the next 24 hours. If you feel the bleeding is excessive, please call. Avoid rinsing, swishing, or spitting for the first 24 hours. This may dislodge the blood clot. Avoid using straws or smoking after an extraction also. Take medication as prescribed and apply a cool compress if there is swelling. Do not hesitate to call if you have any questions.